Warranty Information

Last updated: February 23, 2026

1-Year Limited Warranty
At Wrist, every timepiece undergoes a rigorous quality assurance process to ensure superior craftsmanship and performance. We stand behind our products with a 1-year limited warranty from the date of original purchase.

What is Covered?

1. The Movement: Any defects in materials or workmanship under normal use.
2. Battery: We offer a 6-month battery warranty from the date of purchase. If your battery fails within the first 6 months, we will replace it.

What is NOT Covered?
To maintain the integrity of our brand, please note that this warranty does not cover:

1. Normal Wear and Tear: Scratches to the glass (crystal), case, strap, or bracelet.
2. Accidental Damage: Broken glass, pulled-out crowns, or damage caused by dropping the watch.
3. Water Damage: Any moisture damage if the watch was used outside of its specific water-resistance guidelines.
4. Unauthorized Repairs: Damage caused by service or repairs performed by anyone other than an authorized Wrist technician.

Shipping & Service Costs
Please be advised that all logistics costs related to warranty service are the responsibility of the customer:

• Shipping Responsibility: All shipping costs associated with a warranty claim (both sending the item to us and the return shipping back to you) are covered by the customer.
• Risk of Loss: Wrist is not responsible for items lost or damaged during transit to our service center. We strongly recommend using a reputable courier service with tracking and purchasing shipping insurance for your protection.
• Service Pricing: If the inspection reveals that the issue is not covered by the warranty (e.g., accidental damage), we will provide a repair quote. If you choose not to proceed with the repair, the watch will be returned at the customer’s expense.

How to Claim Your Warranty
If your watch requires service, please Contact Us with your Proof of Purchase (Order Number or Receipt).